Consumers Prefer Direct Mail

July 8th, 2019 by

Direct Mail – for many Consumers it’s the Preferred Way to Receive Promotions

According to Marketing Sherpa, when it comes to receiving updates and promotions, direct mail tops all other channels.

This is because consumers are more likely to be incented to shop when receiving promotions in the channels they prefer. Therefore, it stands to reason that if consumers prefer receiving promotions via direct mail, they are more likely to shop when promotions arrive via direct mail.

Think Bed, Bath & Beyond coupons. You know you use them.

Preferred Ways of Receiving Updates and Promotions

Receive in the mail54%
Subscribe to receive emails at a frequency I choose49%
Visit a company’s website when I want updates and promotions38%
Receive at the physical store28%
Subscribe to receive emails at a frequency chosen by the brand24%
Follow on social media20%
Receive via text messages17%
Download a mobile app15%
Attend local events9%
I prefer not to receive updates and promotions8%

Source: Marketing Sherpa

This entire topic is a throwback to the old adage about communicating with people the way they want to be spoken to.  Very omni-channel. Certainly, there are some consumers who prefer direct mail to any other marketing channel. There are others who only want to receive texts.

When I recently visited Macy’s, before I was able to complete my transaction, I was prompted to list my preferred method of communications. Would I prefer to be contacted by phone, email or via text? They did not offer me the opportunity to click off direct mail as my preference. Sure, I get their catalogs and promotions via direct mail. Maybe I’m a throwback, I’m just one of those consumers who prefers direct mail when it comes to catalogs and coupons.

What this also means is that offline marketing approaches – like direct mail – are top lead generators for online stores. That’s why ecommerce business can’t afford to ignore offline marketing.

It’s like apples and oranges. Some consumers prefer direct mail and others prefer another marketing channel.