Top 10 TCPA Musts for Telemarketing Success

October 10th, 2016 by

You can still have telemarketing success.  In fact, telemarketing still is a profitable lead generator for many businesses.  You need to start with a solid list and play by the rules.

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Does your business does Outbound or Pre-recorded Calling? if so, make sure your people are adhering to these Top 10 TCPA Musts for telemarketing success.

  1. Maintain an up-to-date, company-specific, written Do-Not-Call Policy to be produced on-demand.
  2. Know the different requirements applicable to autodialed and prerecorded calls to wireless numbers and residential landlines, identify wireless numbers, and ensure compliant call handling before dialing.
  3. Treat autodialed texts the same as any autodialed call to a wireless number.
  4. Keep records of “prior express written express consent” to receive autodialed calls or texts, or prerecorded calls, with name and associated telephone number of consenting party, and consent language.
  5. Incorporate prior express written consent language to receive telemarketing calls and texts in your standard contract for services.
  6. Scrub your call list at least monthly against the National Do-Not-Call Registry.
  7. Maintain a current Company-specific Do-Not-Call List.
  8. Make sure to call someone who contacts a customer service center and requests a call back.
  9. Discontinue placing calls to a requesting party no later than 30 days after receiving a Do-Not-Call Request.
  10. Avoid calls to reassigned wireless numbers once reassigned even if intending to call the person to whom it was once assigned.

Thank you to Douglas Bonner, an attorney with a Washington DC Firm called Womble Carlyle, specializing in TCPA laws & regulations, for this list.

Dataman Group offers a wide variety of scrubbed telemarketing lists for businesses looking to reach consumers and other businesses.

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