Acing the In-Home
Appointment
It doesn’t matter if you are selling Water Treatment units or Gutter Guards, the principal is the same. The key thing is getting the in-home appointment – and then acing it!
I read some great information about LeafGuard, a company that manufactures and installs gutter guards. When I was a young new homeowners, I had no idea what a gutter guard was. So, I will explain. It’s either a one-piece specialized gutter or a gutter cover attachment that prevents debris and leaves from clogging a home owner’s gutters. As a homeowner who has had backup caused by clogged gutters, I know the value of this kind of item!
Anyway, the people over at LeafGuard surveyed homeowners across the country. Their goal was to find out a consumer’s most important considerations in scheduling. This was either scheduling an in-home appointment or an actual installation with a home improvement company.
The questions they asked were:
Who do you let into your home?
How do you trust someone to do quality work?
Here are the results of their survey:
- 71% of homeowners say that a sense of personal safety is very important or extremely important
- 74.7% say it is very important or extremely important to be present when an installer shows up
- 80.2% say that it is very important or extremely important to meet with a home improvement professional in person beforehand
- 60.4% want to choose a business they have heard of it the past, saying it is very important or extremely important
- 67% says it’s important to conduct research on the quality of the service in addition to researching the product / company.
- 66% say that reviews are very important or extremely important when choosing a home improvement service
- 11% view a warranty or satisfaction guarantee as not all that important or slightly important
So, what’s the takeaway?
Homeowners are concerned about safety. People want to do business with people they like and trust. Consumers want to have heard of the company in the past. This is where strong name recognition and branding come into play. And, they want to see reviews. Consequently, make sure your reviews are displayed prominently on your website.
Bottom line, Water Dealerships need to make sure their salespeople & installers give homeowners a feeling of professionalism and security during the entire sales process – from appointment setting, to the in-home appointment to the installation process – to be successful.
TIP: There are apps available in the marketplace that allow you to send a text message to your in-home appointment, offering a confirmation of time, a photo of the technician coming to your home along with their cell phone number. This provides homeowners, especially women, with the sense of security and safety that is so vital to a comfortable in-home appointment.
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Ally2025-03-13Trustindex verifies that the original source of the review is Google. I am very pleased with setting up my account. I spoke with Scott, he was extremely helpful and patient with me with all of my questions. The customer service is top notch! I did a lot of research on this topic and Dataman group was the most affordable and flexible with anything I needed. I will forever recommend Dataman Group to everyone that needs these services. Ryan Meyers2025-01-04Trustindex verifies that the original source of the review is Google. I have used Dataman Group direct multiple times now, and every time has been a fantastic experience! Their team is always super responsive and extremely fast to get me what I need. The lists I have purchased have proven to be very affordable, accurate and easy to implement into my marketing system. I would highly recommend Dataman Group Direct to anyone!! Timothy Marshall2024-09-05Trustindex verifies that the original source of the review is Google. It is always a pleasure to work with them. They are timely and very knowledgable. Tara Hamilton2024-08-29Trustindex verifies that the original source of the review is Google. Dataman is great to work with. We outsource several lists, and Dataman is our top producer. Highly recommend them. Great customer service and Scott is amazing!! Jeff Weaver2024-03-14Trustindex verifies that the original source of the review is Google. Scott Filhaber, VP of Sales & Marketing, was a tremendous help. It was clear he was only interested in helping me not just selling a list. DMG is interested in long term relationship, not just hocking lists. His knowledge and expertise are awesome. Ali Nezar (Ali Baba)2024-01-25Trustindex verifies that the original source of the review is Google. Scott at Dataman Group is Amazing ! The lead quality is good as well as the customer service. Highly Recommend !!! Danielle Wallace2024-01-08Trustindex verifies that the original source of the review is Google. Scott is so helpful and knowledgeable. He took lots of time to make sure I got the help and support I needed. He and his team are very responsive and go above and beyond to make sure you're happy and taken care of!!!! Rebecca Bowland2023-12-28Trustindex verifies that the original source of the review is Google. Scott at Dataman Group is an absolute rockstar! The rest of the team when he is unavailable is always amazing too. The lead quality is top notch as well as the customer service. Thanks you guys! You are an absolute asset to our business.